[rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

[Rithy R]

Hi Kevin,
If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work immediately, it can set due date based on my setting just like before. Please kindly help out...

Regards,Rithy




> Date: Tue, 16 Nov 2010 20:51:36 -0500
> From: falcone at bestpractical.com
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
> 
> On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote:
> >    After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 web interface (I
> >    logged in as root). I can create article at this time. The problem is, when create new ticket,
> >    my SLA extension assigned correct sla level I set up but it never change due date/time like
> >    before. What are missing here? Can you advise your configuration that made these two
> >    extensions work together? I do appreciate your advice and wish all the best.
> 
> If you disable RTFM does it suddenly work again?  The SLA extension
> works using Scrips, which RTFM doesn't change.
> 
> -kevin
 		 	   		  
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