[rt-users] User Display List Restriction..

[Josh Narins]

We set up all permissions at the Global->Groups level. Owners can see, see comments, reply and delete tickets. The CC:s can see, comment and reply. AdminCC is the group of users who work on each queue. They have lots of rights, most importantly Own, Steal and Take ticket.

Then, I just make a set of users "watchers" on the queue at the AdminCC level and the list of assignable users is set up correctly.



Josh Narins

Director of Application Development
SeniorBridge
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jnarins at seniorbridge.com
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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Narayanaswamy, Nagaraj
Sent: Monday, November 22, 2010 11:41 AM
To: rt-users at lists.bestpractical.com
Cc: Narayanaswamy, Nagaraj; Blau, Eric
Subject: [rt-users] User Display List Restriction..

Hello RT Gurus,

A RT newbie question..

Is there a way to restrict the list of users to only the users of the queue??  We have several queues here and when a tickets comes into a particular queue, and if a person managing the queue for that day wants to assign the ticket to a particular user, all the users registered in RT are displayed, which might be the entire company .

 Instead here we would like to restrict it to only the users with authority to work on the queue.

Thanks,

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