[rt-users] Revisiting CommandByMail problem

[Joe Harris]

I believe this is the same issue I was having and it stemmed from there being colons in the same line with the command. 
i.e. Due: 2010-11-25 17:30:00

This command works both on update and create, but the mail server returns an error when updating:
Extended mailgate error
Failed command 'due: 2010-11-25 17:30:00'
Error message (no message)

Is this the same issue you are having?


Sent from blackberry

-----Original Message-----
From: Kenneth Crocker <kfcrocker at lbl.gov>
Sender: rt-users-bounces at lists.bestpractical.com
Date: Tue, 23 Nov 2010 09:25:39 
To: <rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Revisiting CommandByMail problem

Kevin,

I've never written a perl program in my life. I've coded a few scrips here
and there.
I apologize for not having done a better job of testing my problems earlier.
They were all updates. I hadn't tried a fresh create at that time.
When I create a new ticket via CommanbByMail, all commands work well. When I
copy/paste those same commands into an update email, the dates DO get
updated, but I get an error message in a returned email.
That's the best info I can give you.
I wouldn't know where to begin when it comes to coding a patch or testsuite.

Kenn
LBNL

On Mon, Nov 22, 2010 at 4:53 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Mon, Nov 22, 2010 at 02:01:00PM -0800, Kenneth Crocker wrote:
> >    To List,
> >
> >    I've continued to have problems with getting an error message from RT
> when using CommandByMail
> >    and I found an interesting situation:
> >
> >    When I create a ticket using email and include many fields (dates and
> otherwise), the ticket
> >    is created and I get no error message back.
> >
> >    When I try to update a ticket using CommandByMail (referencing the
> ticket in the Subject
> >    line), the ticket is updated, yet I get an error message back from RT
> in email stating errord
> >    for the date fields. Yet the data WAS updated.
> >
> >    I went to the rt.log and noticed that the update fields get updated,
> then a transaction Type
> >    "Correspond" is processed and THEN the error messages get sent.
> >
> >    I then went to the DataBase and looked at the TRANSACTION Table and
> found the transactions and
> >    sure enough, there is a transaction record Type "Set" for each date
> field and any other fields
> >    all followed by that "Correspond": Type trans record. I also noticed
> that regardless of what
> >    non-date fields I am updating in sequence after the date fields, the
> transactions for the date
> >    fields are always processed last just before the transaction type
> "correspond".
> >
> >    I just did a complete install of CommandByMail to ensure I hadn't
> accidentally messed up any
> >    files.
> >
> >    So, I have two questions:
> >
> >    1) Why does the "Create" email work without any error messages and the
> "Update" work but send
> >    error messages?
> >    2) Why would CBM go ahead and update the ticket and then only when it
> processes the
> >    "Correspond" transaction decide to send out error messages for the
> date fields?
>
> If you're passing a correctly formatted Due date on Correspond emails
> and getting errors, then that may well be a bug.  Your previous emails
> have shown that you weren't passing a valid Due date.
>
> The easiest way to get this fixed is a patch that adds a failing test
> to the testsuite.
>
> -kevin
>

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