[rt-users] Ticket web form: Custom Field display configuration

[Rémi]

hi all,

I just have a look to the background of customfields display,
and I can see there is a "SortOrder" field in the tables CustomFields
and ObjectCustomFields and it seems that the one in ObjectCustomFields
table is really affecting the display order.

I can't see where this value can be modified in the RT interface, I
test it directly in the database.

Rémi


2010/11/30 Joanne Keown <Joanne.Keown at coloradogroup.com.au>:
> Hi,
>
>
>
> Has anyone ever managed to change the display of custom fields in their
> tickets?  I have created a number of custom fields, and have been
> unsuccessful in re-arranging the display of these fields on the Ticket web
> form.  I have attempted to change this in the background script but it keeps
> returning to it’s ‘default’ positioning.  I am using RT version 3.8.7.
>
>
>
> Can somebody offer some suggestions?
>
>
>
> Kind regards
>
> Jo
>
>
>
>
>
> Joanne Keown, MBusAdmin(Mgt), PNA
>
> IS Business Analyst
>
> Colorado Group Ltd
> 100 Melbourne Street
> South Brisbane  QLD   4101
>
> Ph:    +61  7 3877 3399
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>
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>
> Email: joanne.keown at coloradogroup.com.au
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