[rt-users] memory leak after search

[Odhiambo Washington]

You must be running one of the biggest RT setups in the world:-)

You have clearly answered me and cleared my mind.

Thanks

On Tue, Oct 12, 2010 at 6:20 PM, Raed El-Hames <Raed.El-Hames at vialtus.com>wrote:

>  >Nice point you have raised there, but I have a question.
>
> >1. Did you conform to RT localization rules from the word go?
> >2. Are your localizations standard?
>
>
>
> Yes. As much as possible, whenever I can use a call back I do, but
> sometimes its not possible
>
> I did a fair amount of tinkering with the modules (improve speed etc ) .. I
> do this by copying the routine in question into _Vendor, but again sometimes
> the whole module need copying..
>
>
>
>
> >I am asking because you've raised an issue that would bother everyone -
> that you've done customizations that have now jailed you into a particular
> version of RT. >Perhaps you should have contributed your customizations back
> to the developers to see if they could be incorporated into the main branch,
> aka giving back to the >community:)
>
>
>
> Certain customisation only apply to our business rules and the set of
> permissions and preferences that we apply,  a big chunk of my changes to
> bypass some of the ACL checks , based on who is logged in and what they can
> see etc and groups they belong to, we have over 1000 priv users and ~5000000
> users all together, over 2000000 tickets, so a join to CachedGroupMembers
> with every query was slowing things.
>
>
>
> I am not locked to a particular version , I upgrade once a year, but I
> usually go through most of the code base and evaluate.
>
> By the way I do my fair share of contributing back to the rt- list J
>
>
>
> Hope that helps ;
>
>
>
> Roy
>
>
>
> *From:* Odhiambo Washington [mailto:odhiambo at gmail.com]
> *Sent:* 12 October 2010 15:20
> *To:* Raed El-Hames
>
> *Cc:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] memory leak after search
>
>
>
>
>
> On Tue, Oct 12, 2010 at 4:56 PM, Raed El-Hames <Raed.El-Hames at vialtus.com>
> wrote:
>
> Thanks for you replies ..
>
> Because of the heavy customisation I have on my production enviroment , its
> not simple for me to upgrade RT versions,
>
> Do you know where the fix have been applied? Which modules/Elements ??
>
>
>
>
> Nice point you have raised there, but I have a question.
>
> 1. Did you conform to RT localization rules from the word go?
> 2. Are your localizations standard?
>
> I am asking because you've raised an issue that would bother everyone -
> that you've done customizations that have now jailed you into a particular
> version of RT. Perhaps you should have contributed your customizations back
> to the developers to see if they could be incorporated into the main branch,
> aka giving back to the community:)
>
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> "If you have nothing good to say about someone, just shut up!."
>                -- Lucky Dube
>



-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"If you have nothing good to say about someone, just shut up!."
               -- Lucky Dube
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101012/b80b3f00/attachment.htm>