[rt-users] memory leak after search

[Raed El-Hames]

>You must be running one of the biggest RT setups in the world:-)
I bet cpan is 10 x bigger ..
2000000 tickets is not really that big, we ‘ve been using rt for many years now, thanks for best practical and the community

Roy



From: Odhiambo Washington [mailto:odhiambo at gmail.com]
Sent: 12 October 2010 16:30
To: Raed El-Hames
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] memory leak after search

You must be running one of the biggest RT setups in the world:-)

You have clearly answered me and cleared my mind.

Thanks
On Tue, Oct 12, 2010 at 6:20 PM, Raed El-Hames <Raed.El-Hames at vialtus.com<mailto:Raed.El-Hames at vialtus.com>> wrote:
>Nice point you have raised there, but I have a question.

>1. Did you conform to RT localization rules from the word go?
>2. Are your localizations standard?

Yes. As much as possible, whenever I can use a call back I do, but sometimes its not possible
I did a fair amount of tinkering with the modules (improve speed etc ) .. I do this by copying the routine in question into _Vendor, but again sometimes the whole module need copying..


>I am asking because you've raised an issue that would bother everyone - that you've done customizations that have now jailed you into a particular version of RT. >Perhaps you should have contributed your customizations back to the developers to see if they could be incorporated into the main branch, aka giving back to the >community:)

Certain customisation only apply to our business rules and the set of permissions and preferences that we apply,  a big chunk of my changes to bypass some of the ACL checks , based on who is logged in and what they can see etc and groups they belong to, we have over 1000 priv users and ~5000000 users all together, over 2000000 tickets, so a join to CachedGroupMembers with every query was slowing things.

I am not locked to a particular version , I upgrade once a year, but I usually go through most of the code base and evaluate.
By the way I do my fair share of contributing back to the rt- list ☺

Hope that helps ;

Roy

From: Odhiambo Washington [mailto:odhiambo at gmail.com<mailto:odhiambo at gmail.com>]
Sent: 12 October 2010 15:20
To: Raed El-Hames

Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] memory leak after search


On Tue, Oct 12, 2010 at 4:56 PM, Raed El-Hames <Raed.El-Hames at vialtus.com<mailto:Raed.El-Hames at vialtus.com>> wrote:
Thanks for you replies ..
Because of the heavy customisation I have on my production enviroment , its not simple for me to upgrade RT versions,
Do you know where the fix have been applied? Which modules/Elements ??


Nice point you have raised there, but I have a question.

1. Did you conform to RT localization rules from the word go?
2. Are your localizations standard?

I am asking because you've raised an issue that would bother everyone - that you've done customizations that have now jailed you into a particular version of RT. Perhaps you should have contributed your customizations back to the developers to see if they could be incorporated into the main branch, aka giving back to the community:)


--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"If you have nothing good to say about someone, just shut up!."
               -- Lucky Dube



--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"If you have nothing good to say about someone, just shut up!."
               -- Lucky Dube
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101012/35ef0f9a/attachment.htm>