[rt-users] Update Ticket Subject on Comment/Reply

[Andrew Best]

Thanks Kenneth,

Not sure that's going to do what I want it to. Unless I missed something?

I don't want to update the subject via email, I want to update the subject
of the ticket via the GUI when an agent replies or comments on a ticket.

cheers
Andrew

On 14 October 2010 11:12, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

>
> Check out CommandByMail.
>
> On Wed, Oct 13, 2010 at 4:21 PM, Andrew Best <festivus at gmail.com> wrote:
>
>>
>> Is it possible to change/update the subject on a ticket when a user
>> comments or replies?
>>
>> At the moment the staff need to go into the ticket basics and update the
>> subject manually. It would save them time if they could change/fix the
>> subject of a ticket when they are commenting or replying to it.
>>
>
-- 
Never be afraid to try something new. Remember, amateurs built the ark, and
professionals built the Titanic.
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