[rt-users] Update Ticket Subject on Comment/Reply

[Kenneth Crocker]

Andrew,

Check out CommandByMail.

Kenn
LBNL

On Wed, Oct 13, 2010 at 4:21 PM, Andrew Best <festivus at gmail.com> wrote:

> Morning all,
>
> Is it possible to change/update the subject on a ticket when a user
> comments or replies?
>
> At the moment the staff need to go into the ticket basics and update the
> subject manually. It would save them time if they could change/fix the
> subject of a ticket when they are commenting or replying to it.
>
> cheers
> Andrew
>
> --
> Never be afraid to try something new. Remember, amateurs built the ark, and
> professionals built the Titanic.
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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