[rt-users] how to pre-fill fields?

[Jason Edgar]

I would be interested in seeing your solution, though I don't know if I'd be able to use it. Can't I prefill the fields with a scrip?
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On Sat, 16 Oct 2010 23:27:26 +0000, Joe Harris wrote:
> I have a simple php page I use for my users to submit tickets that
> utilizes the commandbyemail plugin to set fields like subject,
> duedate, priority and to add an admincc. I am not near my office
> network, but if you're interested, I can post the page code or
> upload it. It supports attachments as well, but I limit them to 2MB
> within the php code (which can be changed).
>
> Let me know if there is interest.
>
> Joe
>
> Sent from blackberry
>
> -----Original Message-----
> From: Jason Edgar <superjuke at gmail.com>
> Sender: rt-users-bounces at lists.bestpractical.com
> Date: Sat, 16 Oct 2010 18:14:30
> To: <rt-users at lists.bestpractical.com>
> Reply-To: superjuke at gmail.com
> Subject: [rt-users] how to pre-fill fields?
>
> How do I pre-fill a field(e.g. the subject fill or description
> field). .i.e how do I modify RT so that when I click 'new ticket'
> the subject or description fill would already have text that I
> entered somewhere else?
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this
> year -- Learn how to get the most out of RT!