[rt-users] how to pre-fill fields?

[Mathieu Longtin]

If you're coming from another page, you can post the value of the fields you
want. Look at share/html/Ticket/Create for the variable names.

If you want to put default values, create a callback for Ticket/Create that
would fill the required fields.

--
Mathieu Longtin
1-514-803-8977


On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar <superjuke at gmail.com> wrote:

> I would be interested in seeing your solution, though I don't know if I'd
> be able to use it. Can't I prefill the fields with a scrip?
> ------------------------
> On Sat, 16 Oct 2010 23:27:26 +0000, Joe Harris wrote:
> > I have a simple php page I use for my users to submit tickets that
> > utilizes the commandbyemail plugin to set fields like subject,
> > duedate, priority and to add an admincc. I am not near my office
> > network, but if you're interested, I can post the page code or
> > upload it. It supports attachments as well, but I limit them to 2MB
> > within the php code (which can be changed).
> >
> > Let me know if there is interest.
> >
> > Joe
> >
> > Sent from blackberry
> >
> > -----Original Message-----
> > From: Jason Edgar <superjuke at gmail.com>
> > Sender: rt-users-bounces at lists.bestpractical.com
> > Date: Sat, 16 Oct 2010 18:14:30
> > To: <rt-users at lists.bestpractical.com>
> > Reply-To: superjuke at gmail.com
> > Subject: [rt-users] how to pre-fill fields?
> >
> > How do I pre-fill a field(e.g. the subject fill or description
> > field). .i.e how do I modify RT so that when I click 'new ticket'
> > the subject or description fill would already have text that I
> > entered somewhere else?
> >
> > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this
> > year -- Learn how to get the most out of RT!
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101016/9a907191/attachment.htm>