[rt-users] how to pre-fill fields?

[Jason Edgar]

Thanks Mathieu. I am particularly interested in the CallBack method you mention but I am not a Perl programmer.
Can you give an example to show how I can e.g. set the subject field to "Hello World"?
___________________________________


On Sat, 16 Oct 2010 22:59:48 -0400, Mathieu Longtin wrote:
> If you're coming from another page, you can post the value of the
> fields you want. Look at share/html/Ticket/Create for the variable
> names.
>
> If you want to put default values, create a callback for
> Ticket/Create that would fill the required fields.
>
> --
> Mathieu Longtin
> 1-514-803-8977
>
>
> On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar <superjuke at gmail.com>
> wrote:
>
>> I would be interested in seeing your solution, though I don't
>> know if I'd be able to use it. Can't I prefill the fields with a
>> scrip?
> ------------------------
>
>> On Sat, 16 Oct 2010 23:27:26 +0000, Joe Harris wrote: I have a
>> simple php page I use for my users to submit tickets that
>> utilizes the commandbyemail plugin to set fields like subject,
>> duedate, priority and to add an admincc. I am not near my office
>> network, but if you're interested, I can post the page code or
>> upload it. It supports attachments as well, but I limit them to
>> 2MB within the php code (which can be changed).
>>
>> Let me know if there is interest.
>>
>> Joe
>>
>> Sent from blackberry
>>
>> -----Original Message-----
>> From: Jason Edgar <superjuke at gmail.com>
>> Sender: rt-users-bounces at lists.bestpractical.com Date: Sat, 16
>> Oct 2010 18:14:30 To: <rt-users at lists.bestpractical.com> Reply-
>> To: superjuke at gmail.com Subject: [rt-users] how to pre-fill
>> fields?
>>
>> How do I pre-fill a field(e.g. the subject fill or description
>> field). .i.e how do I modify RT so that when I click 'new ticket'
>> the subject or description fill would already have text that I
>> entered somewhere else?
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one
>> this year -- Learn how to get the most out of RT!
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this
> year -- Learn how to get the most out of RT!