[rt-users] How to add into ticket history, that ticket was Forwarded to some email

Miroslav Horvath Avenger1 at atlas.sk
Tue Oct 19 10:15:29 EDT 2010


Hello

We are using RT 3.8.4. 

When someone uses the Forward button within tickets, he can send the info to
some emails. But this information is not written in the ticket history, so
we don't know that this thing happen. 

Is there some configuration, that this info will be also visible as a single
line within history in tickets ? 

something like:   ............ Forwarded message to  xxxxxxx.xxxxxx at xxxx.com 

Miroslav
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