[rt-users] Unread messages

[Kenneth Crocker]

Kristofer,

Change your "RT_SiteConfig.pm" file in /opt/rt3/etc to include this setting:

*Set($ShowUnreadMessageNotifications, 0); # turn off notice*


You'll need to bounce/restart Apache or your VM environment.


Kenn

LBNL
**


On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn <
kristofer at cybernetik.net> wrote:

> Hello,
>
> I am fairly new to RT, and am trying to get used to using it in my
> environment.
>
> Is there an easy way for me to view which of my tickets have emails that
> are unread?  I find myself going into the main dashboard, and then checking
> tickets multiple times a day to see if they have the header at the top
> saying that there are unread messages.  There must be an easier way to see
> this from the dashboard?
>
> Thanks,
> Kris
>
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