[rt-users] Unread messages

[Kristofer Pettijohn]

Kenneth, 

I'm sorry, I may have not been clear on my request. I do want it to show the unread message notification. My issue with RT is that it doesn't have a dashboard showing only Tickets that have unread messages so I can quickly go to them. I find myself going into individual tickets to look for that Unread message notification, which seems wasteful of time. 


From: "Kenneth Crocker" <kfcrocker at lbl.gov> 
To: rt-users at lists.bestpractical.com 
Sent: Tuesday, October 19, 2010 2:14:04 PM 
Subject: Re: [rt-users] Unread messages 

Kristopher, 

You can set that to whatever you want as a Global default, but you can reverse that on an individual basis in "Preferences". 

Kenn 
LBNL 


On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker < kfcrocker at lbl.gov > wrote: 


Kristofer, 

Change your "RT_SiteConfig.pm" file in /opt/rt3/etc to include this setting: 



Set($ShowUnreadMessageNotifications, 0); # turn off notice 




You'll need to bounce/restart Apache or your VM environment. 




Kenn 

LBNL 






On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn < kristofer at cybernetik.net > wrote: 




Hello, 

I am fairly new to RT, and am trying to get used to using it in my environment. 

Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard? 

Thanks, 
Kris 


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