[rt-users] Prevent Requestors from setting the 'approval' ticket to status 'Resolve'

[Ahmed, Mohammed Naweed (LNG-BCT)]

I have setup the approval work flow and it is working great expect for
one problem, when I am creating and ticket, I can see the approval
ticket in the links and I can open it too. The problem now is I can set
to 'Resolve' by clicking on the status links. Even though I am neither
the owner of the 'Approval' ticket or has any rights on the ___Approval
Queue.

 

 

Can some body please explain me how to prevent the requestors from
setting the Approval tickets status to 'Resolve'?

 

Thanks

Naweed 

 




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