[rt-users] Ticket could not be created due to an internal error

[Jason Brown]

Yes I have and I do not see errors in the Apache, Postfix, MySQL, or RT
logs.  The only error I receive is when I try to send an email to the
appropriate email address and I get the bounce back error.

Jason


On 10/21/2010 12:15 AM, Ruslan Zakirov wrote:
> Hello Jason,
> 
> Have you checked apache logs? We don't know how logging is configured
> in your RT instance.
> 
> On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown
> <jason.brown at millbrookprinting.com> wrote:
>> I recently had a server crash and I am reinstalling RT from scratch, the
>> version that was installed was 3.6.7.  I installed that version on the new
>> server and reimported the MySQL database, then upgraded RT to 3.8.8.
>>  Everything seems to be working properly, I am able to login, create and
>> resolve tickets through the web GUI, however if I try to send an email to
>> the designated email address to create a ticket I receive a bounce back
>> email message stating "Ticket could not be created due to an internal
>> error."
>>
>> I do not see anything in the logs that would indicate errors.  When the
>> server does recieve a message, this entry is created:
>>  to=<rt at rt.millbrookprinting.com>, relay=local, delay=0.39,
>> delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command:
>> /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url
>> http://rt.millbrookprinting.com/)
>>
>> The server is running:
>> CentOS 5.5 (SELinux is disabled)
>> Postfix
>> MySQL
>> Apache
>>
>> Thanks
>>
> 
> 
>