[rt-users] Ticket could not be created due to an internal error

[Ruslan Zakirov]

Hello Jason,

Have you checked apache logs? We don't know how logging is configured
in your RT instance.

On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown
<jason.brown at millbrookprinting.com> wrote:
> I recently had a server crash and I am reinstalling RT from scratch, the
> version that was installed was 3.6.7.  I installed that version on the new
> server and reimported the MySQL database, then upgraded RT to 3.8.8.
>  Everything seems to be working properly, I am able to login, create and
> resolve tickets through the web GUI, however if I try to send an email to
> the designated email address to create a ticket I receive a bounce back
> email message stating "Ticket could not be created due to an internal
> error."
>
> I do not see anything in the logs that would indicate errors.  When the
> server does recieve a message, this entry is created:
>  to=<rt at rt.millbrookprinting.com>, relay=local, delay=0.39,
> delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command:
> /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url
> http://rt.millbrookprinting.com/)
>
> The server is running:
> CentOS 5.5 (SELinux is disabled)
> Postfix
> MySQL
> Apache
>
> Thanks
>



-- 
Best regards, Ruslan.