[rt-users] Ticket could not be created due to an internal error

[Kenneth Crocker]

Jason,

when we upgraded to 3.8.7 from 3.6.4 we noticed the Configuration settings
had some new ones and some changed format. Did you check those for email and
such?

Kenn
LBNL

On Wed, Oct 20, 2010 at 6:13 AM, Jason Brown <
jason.brown at millbrookprinting.com> wrote:

> I recently had a server crash and I am reinstalling RT from scratch, the
> version that was installed was 3.6.7.  I installed that version on the new
> server and reimported the MySQL database, then upgraded RT to 3.8.8.
>  Everything seems to be working properly, I am able to login, create and
> resolve tickets through the web GUI, however if I try to send an email to
> the designated email address to create a ticket I receive a bounce back
> email message stating "Ticket could not be created due to an internal
> error."
>
> I do not see anything in the logs that would indicate errors.  When the
> server does recieve a message, this entry is created:
>  to=<rt at rt.millbrookprinting.com>, relay=local, delay=0.39,
> delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command:
> /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url
> http://rt.millbrookprinting.com/)
>
> The server is running:
> CentOS 5.5 (SELinux is disabled)
> Postfix
> MySQL
> Apache
>
> Thanks
>
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