[rt-users] Use RTFM as Canned Replies

[Max McGrath]

Thanks Kevin -

Could you maybe give me a little detail on the custom .po file.  I did find
this link (http://wiki.bestpractical.com/view/RenameRTFM) on the wiki -- but
wasn't sure how to implement it.   So...I just went to
/opt/rt3/local/plugins/RT-FM/po and went in every .po file and replaced RTFM
with FAQ -- but that didn't seem to work.  I still see RTFM on the left hand
side bar.

I did figure out the permissions thing already -- I found RTFM had its own
set of permissions.

Thanks again!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Tue, Oct 26, 2010 at 6:03 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Fri, Oct 22, 2010 at 09:55:30AM -0500, Max McGrath wrote:
> >    First, how can I rename RTFM to FAQ (or even Canned replies). My
> supervisor isn't a big fan of
>
> Using a custom .po file is probably easiest.
>
> >    Also, how can I disallow an unprivileged user to search for articles
> -- since I don't want to
> >    use it for articles, I'm looking to use it for canned responses!
>
> Don't grant Unprivileged ShowArticle globally
>
> -kevin
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101026/4b7b5e09/attachment.htm>