[rt-users] Use RTFM as Canned Replies

[Gary Greene]

Personally, I patched the code to do it (not too easy as it is spread
throughout the extensions codebase....) I can try to generate a diff if
you¹d like in the next day or two...


On 26/10/10 4:09 PM, "Max McGrath" <mmcgrath at carthage.edu> wrote:

> Thanks Kevin -
> 
> Could you maybe give me a little detail on the custom .po file.  I did find
> this link (http://wiki.bestpractical.com/view/RenameRTFM) on the wiki -- but
> wasn't sure how to implement it.   So...I just went to
> /opt/rt3/local/plugins/RT-FM/po and went in every .po file and replaced RTFM
> with FAQ -- but that didn't seem to work.  I still see RTFM on the left hand
> side bar.
> 
> I did figure out the permissions thing already -- I found RTFM had its own set
> of permissions.
> 
> Thanks again!
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
> 
> 
> On Tue, Oct 26, 2010 at 6:03 PM, Kevin Falcone <falcone at bestpractical.com>
> wrote:
>> On Fri, Oct 22, 2010 at 09:55:30AM -0500, Max McGrath wrote:
>>> >    First, how can I rename RTFM to FAQ (or even Canned replies). My
>>> supervisor isn't a big fan of
>> 
>> Using a custom .po file is probably easiest.
>> 
>>> >    Also, how can I disallow an unprivileged user to search for articles --
>>> since I don't want to
>>> >    use it for articles, I'm looking to use it for canned responses!
>> 
>> Don't grant Unprivileged ShowArticle globally
>> 
>> -kevin
> 
> 

-- 
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:   (650) 704-6633
Office: (408) 240-1239


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