On Fri, Sep 03, 2010 at 03:10:46PM -0400, charlie wrote:
> How would I include a link to a newly created ticket in the email text
> that is sent to requestors?
>
Add something like this:
<URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id}>
in Configuration->Global->Template->Autoreply