[rt-users] Can't display web page after ticket create

[John McDonald]

Yep - that was it. I had set WebDomain to 'localhost' and it didn't like
that. I had to hardcode the IP address since I'm not currently set up as a
domain (still in testing with a local VM).

Than.

John

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, September 13, 2010 11:35 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Can't display web page after ticket create

On Fri, Sep 10, 2010 at 04:11:50PM -0400, John McDonald wrote:
>    Hi all,
> 
> 
> 
>    I was playing around with RTIR, but it was more complicated than I
needed so I decided to
>    stick with RT and just create a custom queue. I created the queue (`TIG
Investigations') and
>    added a couple of custom fields. I then went to the Create a New Ticket
page for the queue,
>    filled out all of the fields (except the emails - I don't have any of
that set up) and hit
>    `Create'. It paused for a few seconds and then the browser displayed a
`Cannot display the
>    webpage' error. I tried it with both IE & Firefox with the same
results. I went back to the RT
>    home page and the ticket had been successfully created.

Try disabling the Friendly Errors in IE and Firefox so you can tell what the
real problem is.  Most likely, you've failed to configure some part of
RT_SiteConfig.pm and RT is directing you somewhere invalid.

-kevin