[rt-users] Set a Group as AdmiCC on ticket create

[Ahmed, Mohammed Naweed (LNG-BCT)]

I am able to add the individual members as AdminCC's but not the group. It would be great if you have the code to add the 'Group' as AdminCC

 

Naweed Ahmed

Consulting Software Engineer

euho607 at LexisNexis.com <mailto:euho607 at LexisNexis.com> 

________________________________

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, September 16, 2010 1:50 PM
To: Ahmed, Mohammed Naweed (LNG-BCT)
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Set a Group as AdmiCC on ticket create

 

Hi.

You use a custom scrip for that. Condition:
return 0 if it's not create;
return 0 if custom field value is not correct;
return 1;

Action:
Load the group;
Add the group as admin;

I'm pretty sure most of it you can find on the wiki in snippets.

	16.09.2010 19:07 пользователь "Ahmed, Mohammed Naweed (LNG-BCT)" <naweedmohammed.ahmed at lexisnexis.com> написал:

	How can we set a group as 'AdminCc' on ticket creation based on a value of custom field? 

	 

	Thanks

	Naweed Ahmed

	LexisNexis

	Consulting Software Engineer

	euho607 at LexisNexis.com <mailto:euho607 at LexisNexis.com> 

	O: 561 982 5276

	M: 561 414 3559

	 

	
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