[rt-users] Owner does not get emails.

[Kevin Falcone]

On Fri, Sep 17, 2010 at 09:02:01AM -0500, Ashrock wrote:
>    No, there isn't any scrip saying "On Create, Notify Owner", probably i need to create one !

If you want to notify the owner, then yes

>    It is sending mail to the creator, and also the owner. But when i select a nobody as a owner,
>    i don't understand where does the mail go to. 

Go back to Configuration -> Global -> Scrips
Anything that has On Create will send mail On Create.
Nobody means there is no owner, so of course no mail will be sent to
the owner.

>    Also when i sent an email from a external SMTP
>    server like GMAIL, it does not record on the RT mail queue, neither does it give back a ticket
>    creation notification. Neither does it send a rejection notification.

Sounds like a problem with your mail configuration

>    Do i have to modify any settings. I understood what a notify actor does now. Do i have to use
>    sendmail instead of a sendmailpipe. Coz i  have mailpipes created in master.cf for different
>    queues.

You're confusing inbound and outbound mail again.

$MailCommand is used for outbound mail, so setting sendmail or
sendmailpipe is incapable of affecting inbound mail.

-kevin
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