[rt-users] Owner does not get emails.

[Ashrock]

  No, there isn't any scrip saying "On Create, Notify Owner", probably i 
need to create one !

Yeah, when i send a request to the queue email, it does not record on 
the queue, neither does it create a ticket.

I have made a mistake in rt-mailgate-queue... yeah now i realize that it 
should have a space and a "-" added between mailgate and queue.

It is sending mail to the creator, and also the owner. But when i select 
a nobody as a owner, i don't understand where does the mail go to. Also 
when i sent an email from a external SMTP server like GMAIL, it does not 
record on the RT mail queue, neither does it give back a ticket creation 
notification. Neither does it send a rejection notification.

Do i have to modify any settings. I understood what a notify actor does 
now. Do i have to use sendmail instead of a sendmailpipe. Coz i  have 
mailpipes created in master.cf for different queues.

master.cf:

rt-its   unix  -   n       n      -         -      pipe

     flags= user=rt-its argv=/opt/rt3/bin/rt-mailgate  --queue ITS 
--action correspond  --url http://10.10.10.10:443/

rt-comment   unix  -   n        n      -         -      pipe

     flags= user=rt-comment argv=/opt/rt3/bin/rt-mailgate  --queue ITS  
--action comment --url https://10.10.10.10:443/

rt-mktg  unix   -       n       n       -       -       pipe

     flags= user=rt-mktg argv=/opt/rt3/bin/rt-mailgate  --queue 
marketing --action correspond  --url http://10.10.10.10:443/

rt-los  unix    -       n       n       -       -       pipe

     flags= user=rt-los argv=/opt/rt3/bin/rt-mailgate  --queue 
loanofficer --action correspond  --url http://10.10.10.10:443/


On 9/17/2010 8:39 AM, Kevin Falcone wrote:
> On Fri, Sep 17, 2010 at 08:32:54AM -0500, Ashrock wrote:
>>     I didnot create a new scrip to notify the administrator.
>>
>>     I meant, if you select an owner to a ticket, the ticket created notification is not going to
>>     the owner, Do i need to write a scrip for that.
> Configuration ->  Global ->  Scrips
> Do you have one that says "On Create, Notify Owner" ?
>
>>     And when nobody is selected as owner, i was assuming that it should go to the queue address i
>>     created on the queue which it does not do.
> No.  The queue address is the address that you send mail TO to create
> tickets in RT.  If RT emailed that address, then it would create an
> infinite loop.
>
>>     Set ($NotifyActor, 0);
>>     Isn't that  a setting to notify the creator of the ticket.?
> I'll copy the documentation.  Although it appears your problem really
> is that you didn't understand the correspond address or scrips.
>
> =item C<$NotifyActor>
>
> By default, RT doesn't notify the person who performs an update, as
> they already know what they've done. If you'd like to change this
> behaviour, Set C<$NotifyActor>  to 1
>
> =cut
>
>
>>     rt-its : "|/opt/rt3/bin/rt-mailgate-queue ITS --action correspond --url
>>     [1]http://10.10.10.10:443"
>>     rt-comment : "|/opt/rt3/bin/rt-mailgate-queue ITS --action comment --url
>>     [2]http://10.10.10.10:443"
>>     rt-mktg : "|opt/rt3/bin/rt-mailgate-queue marketing --action correspond --url
>>     [3]http://10.10.10.10:443"
>>     rt-los :"||opt/rt3/bin/rt-mailgate-queue loanofficer --action correspond --url
>>     [4]http://10.10.10.10:443"
>>
>>     I probably got confused as i read many similar documents before configuring RT. and one of
>>     them said to use either a sendmail or sendmailpipe and while using sendmailpipe to mention
>>     that "-t" in the next line.
> What is rt-mailgate-queue?  That is not a program that ships with RT.
> The README that ships with RT contains a functioning mailgate example,
> you appear to have deleted a very important space and -
>
> -kevin
>
>
>
> RT Training in Washington DC, USA on Oct 25&  26 2010
> Last one this year -- Learn how to get the most out of RT!
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