[rt-users] Owner does not get emails.

[Ashrock]

  Did you check my RT_SiteConfig.pm, the LDAP connection does not work. 
I have mentioned the apache2 error log below.
I have configured the RT_SiteConfig.pm as instructed, do i have to put 
the username blank ?
and the password too.

[Fri Sep 17 15:06:56 2010] [critical]: 
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to 
server.ammc.local 
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)
[Fri Sep 17 15:06:56 2010] [error]: FAILED LOGIN for amh from 
10.10.0.132 (/opt/rt3/share/html/autohandler:265)
[Fri Sep 17 15:07:01 2010] [critical]: 
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to 
server.ammc.local 
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)
[Fri Sep 17 15:07:01 2010] [error]: FAILED LOGIN for amh from 
10.10.0.132 (/opt/rt3/share/html/autohandler:265)
[Fri Sep 17 15:07:06 2010] [critical]: 
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to 
server.ammc.local 
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437)
[Fri Sep 17 15:07:06 2010] [error]: FAILED LOGIN for amh from 
10.10.0.132 (/opt/rt3/share/html/autohandler:265)


On 9/17/2010 9:10 AM, Kevin Falcone wrote:
> On Fri, Sep 17, 2010 at 09:02:01AM -0500, Ashrock wrote:
>>     No, there isn't any scrip saying "On Create, Notify Owner", probably i need to create one !
> If you want to notify the owner, then yes
>
>>     It is sending mail to the creator, and also the owner. But when i select a nobody as a owner,
>>     i don't understand where does the mail go to.
> Go back to Configuration ->  Global ->  Scrips
> Anything that has On Create will send mail On Create.
> Nobody means there is no owner, so of course no mail will be sent to
> the owner.
>
>>     Also when i sent an email from a external SMTP
>>     server like GMAIL, it does not record on the RT mail queue, neither does it give back a ticket
>>     creation notification. Neither does it send a rejection notification.
> Sounds like a problem with your mail configuration
>
>>     Do i have to modify any settings. I understood what a notify actor does now. Do i have to use
>>     sendmail instead of a sendmailpipe. Coz i  have mailpipes created in master.cf for different
>>     queues.
> You're confusing inbound and outbound mail again.
>
> $MailCommand is used for outbound mail, so setting sendmail or
> sendmailpipe is incapable of affecting inbound mail.
>
> -kevin
>
>
>
> RT Training in Washington DC, USA on Oct 25&  26 2010
> Last one this year -- Learn how to get the most out of RT!
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100917/8bce5d8b/attachment.htm>