[rt-users] Could Not Set User Info RT-Authen-ExternalAuth (ExternalInfoPriority)

[Kevin Falcone]

On Tue, Sep 21, 2010 at 12:40:49PM +0200, Robert Gabriel wrote:
> I have seen many questions and posts based on this but I have yet to
> find a working solution.
> 
> "User could not be created: Could not set user info" when creating a new
> internal user.

I suspect that most of the time this question comes up on the list,
you'll see someone telling you to check $AutoCreateNonExternalUsers

> What is the supposed setting please for ExternalInfoPriority?
> I have tried undef, 0, internal etc.
> If I disable the plugin I can create an internal user.

The documentation says

# The order in which the services defined in ExternalSettings
# should be used to get information about users.

So, you use the service name you defined in ExternalSettings.

-kevin

> Set($ExternalAuthPriority, ['LDAP']);
> Set($ExternalInfoPriority, ['WhatTheHellIsSupposedToGoInHere']);
> Set($ExternalServiceUsesSSLorTLS, 0);
> Set($AutoCreateNonExternalUsers, 0);
> Set($ExternalSettings, {
>    'LDAP'            => {
>    'type'            => 'ldap',
>    'auth'            => 1,
>    'info'            => 0,
>    'server'          => '*************8',
>    'user'            => '',
>    'pass'            => '',
>    'base'            => 'dc=********,dc=***,dc=**,dc=**',
>    'filter'          => '(objectClass=*)',
>    'd_filter'        => '(objectClass=ThisWillNeverMatch)',
>    'tls'             => 0,
>    'ssl_version'     => 3,
>    'net_ldap_args'   => [version =>  3],
>    'group'           => 'cn=rt,ou=groups,dc=******,dc=***,dc=**,dc=**',
>    'group_attr'      => 'member',
>    'attr_match_list' => ['Name', 'EmailAddress'],
>    'attr_map'        => {'Name' => 'uid', 'RealName' => 'cn',
> 'ExternalAuthId' => 'uid', 'Gecos' => 'cn', 'EmailAddress' => 'mail'}
>    }
> }
> );
> 
> 1;
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