[rt-users] ExternalAuth and bounced Emails

[Peter Barton]

I ended up doing just that.  The account had been disabled and renamed
and I re-enabled it and returned its rights to RT.  I was just worried
that when I automate the nightly LDAP updates from my domain it may
cause problems with the account.

 

----------

Peter Barton

IESI Corporation

Network Manager

work.817-632-4000

mobile.817-683-9635

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Wednesday, September 22, 2010 5:20 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] ExternalAuth and bounced Emails

 

Peter,

Have you tried simply adding that email address (some kind of name for
ID) as a Privileged user manually? That might work. We use LDAP, but we
also allow our production job scheduler to send emails to an RT Queue
when a job abends and we have no problems. We manually added a new user
with That info to RT as a Privileged user and put that Id into a Group
and gave that Group "CreateTicket" rights for those particular Queues.

Kenn
LBNL

On Wed, Sep 22, 2010 at 12:52 PM, Peter Barton <PBarton at iesi.com> wrote:

I have had great luck implementing ExternalAuth and having all my users
authenticating from AD, but here is where I have a problem.  I have a
Companywide intranet web site that is used to fill out new user forms
and submit them via email to our RT system.  The From: field on these
emails are filled out with a generic "intranetadmin" email address.
Since RT now uses ExternalAuth for usernames this account is not in my
AD directory and the email is bounced back.  

 

I have the queue setup for everyone : create ticket yet the email is
bounced every time.

 

Is there a specific setting in RT_SiteConfig that I need to set to allow
this?

 

Thanks in advance.

 

----------

Peter Barton



RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

 

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