[rt-users] ExternalAuth and bounced Emails

[Kenneth Crocker]

Peter,

When you say update night from your domain, you're not talking about
updating the RT USER Table with LDAP info are you? RT will automatically do
that when someone signs in. I like that cause I can look at the USERS table
and see who hasn't signed in for a long time, especially if I change the
LDAP info that gets updated.

Kenn
LBNL

On Thu, Sep 23, 2010 at 7:30 AM, Peter Barton <PBarton at iesi.com> wrote:

>  I ended up doing just that.  The account had been disabled and renamed
> and I re-enabled it and returned its rights to RT.  I was just worried that
> when I automate the nightly LDAP updates from my domain it may cause
> problems with the account.
>
>
>
> ----------
>
> Peter Barton
>
> IESI Corporation
>
> Network Manager
>
> work.817-632-4000
>
> mobile.817-683-9635
>
>
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* Wednesday, September 22, 2010 5:20 PM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] ExternalAuth and bounced Emails
>
>
>
> Peter,
>
> Have you tried simply adding that email address (some kind of name for ID)
> as a Privileged user manually? That might work. We use LDAP, but we also
> allow our production job scheduler to send emails to an RT Queue when a job
> abends and we have no problems. We manually added a new user with That info
> to RT as a Privileged user and put that Id into a Group and gave that Group
> "CreateTicket" rights for those particular Queues.
>
> Kenn
> LBNL
>
> On Wed, Sep 22, 2010 at 12:52 PM, Peter Barton <PBarton at iesi.com> wrote:
>
> I have had great luck implementing ExternalAuth and having all my users
> authenticating from AD, but here is where I have a problem.  I have a
> Companywide intranet web site that is used to fill out new user forms and
> submit them via email to our RT system.  The From: field on these emails are
> filled out with a generic “intranetadmin” email address.  Since RT now uses
> ExternalAuth for usernames this account is not in my AD directory and the
> email is bounced back.
>
>
>
> I have the queue setup for everyone : create ticket yet the email is
> bounced every time.
>
>
>
> Is there a specific setting in RT_SiteConfig that I need to set to allow
> this?
>
>
>
> Thanks in advance.
>
>
>
> ----------
>
> Peter Barton
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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