[rt-users] ExternalAuth and bounced Emails

[Kenneth Crocker]

Peter,

Have you tried simply adding that email address (some kind of name for ID)
as a Privileged user manually? That might work. We use LDAP, but we also
allow our production job scheduler to send emails to an RT Queue when a job
abends and we have no problems. We manually added a new user with That info
to RT as a Privileged user and put that Id into a Group and gave that Group
"CreateTicket" rights for those particular Queues.

Kenn
LBNL

On Wed, Sep 22, 2010 at 12:52 PM, Peter Barton <PBarton at iesi.com> wrote:

>  I have had great luck implementing ExternalAuth and having all my users
> authenticating from AD, but here is where I have a problem.  I have a
> Companywide intranet web site that is used to fill out new user forms and
> submit them via email to our RT system.  The From: field on these emails are
> filled out with a generic “intranetadmin” email address.  Since RT now uses
> ExternalAuth for usernames this account is not in my AD directory and the
> email is bounced back.
>
>
>
> I have the queue setup for everyone : create ticket yet the email is
> bounced every time.
>
>
>
> Is there a specific setting in RT_SiteConfig that I need to set to allow
> this?
>
>
>
> Thanks in advance.
>
>
>
> ----------
>
> Peter Barton
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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