[rt-users] External Users are not authenticated

[Gary Greene]

Can you bind to that server using that account using ldapsearch? If so,
verify if you¹re using TLS or GSSAPI for the bind. If that is the case,
you¹ll need to modify your configuration for RT accordingly. If not, then
talk to your LDAP admin to work through the LDAP access first.


On 23/9/10 10:19 AM, "Ashrock" <mdashraf.ash at gmail.com> wrote:

>    Do the user and the password need to be of an Administrator ?
>  
>  Now the new error messages says, It Can't Bind, Invalid credentials.
>  
>  On 9/23/2010 11:53 AM, Kevin Falcone wrote:
>>  
>> On Thu, Sep 23, 2010 at 11:48:03AM -0500, Ashrock wrote:
>>  
>>>  
>>>    The exact error i get is this in Apache:
>>>     [critical]: RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot
>>> connect to
>>>    server.midcontinent.local
>>>    
>>> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LD
>>> AP.pm:440)
>>>     [error]: FAILED LOGIN for rmc from 10.10.10.12
>>> (/opt/rt3/share/html/autohandler:265)
>>> 
>>>    Is it a common error ?
>>>    I checked previous posts, but could figure out where i have configured
>>> wrong.
>>>  
>>  
>> 
>> Connecting to this server with this username and password is not
>> working.
>> 
>>  
>>>  
>>>      'server' => '10.10.10.10',
>>>      'user' => 'CN=rmc, ou=users, ou=midcontinent, ou=local',
>>>      'pass' => 'temporarypassword',
>>>  
>>  
>> 
>> You need to verify that you can connect to that host with that user
>> and password from the RT host.
>> 
>> -kevin
>>  
>> 
>> 
>> 
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>>  
>  
> 
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

-- 
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell:   (650) 704-6633
Office: (408) 240-1239


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