[rt-users] RT could not load a valid user

[Fabrice]

Hello Everybody,

We have a strange problem on our RT, some of our user (on the same domain)
can't create a ticket. Rt won't create the user on the DB and log an error
message. Obviously everyone has the right for create and reply to ticket.

I have seen a mail on the list from Anne in May 2004 for the same error who
has fix in 3.0.1  (:o/)

If someone has ever seen this error, i will be happy to have your point of
view on this problem.

*Error Log :*
[Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user, and RT's
configuration does not allow for the creation of a new user for your email.
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
[Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user, and RT's
configuration does not allow
for the creation of a new user for this email (mkayne@***.fr). You might
need to grant 'Everyone' the right 'CreateTicket' for the
queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)

*Operating System :* Linux rt1.universe.local 2.6.31-22-generic-pae
#65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux
*Apache :* Server version: Apache/2.2.12 (Ubuntu) - Server built:   Aug 16
2010 17:37:49
*Perl :* This is perl, v5.10.0 built for i486-linux-gnu-thread-multi
*Fetchmail :*  version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP with
exchange
*Plugins RT : * 'RT::Authen::ExternalAuth', 'RTx::EmailCompletion', 'RT::FM'


Thanks in advance,
Fabrice
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100924/823496f0/attachment.htm>