[rt-users] RT could not load a valid user

[Kenneth Crocker]

Fabrice,

Could be a couple of things. If you're using ExternalAuth/LDAP/Whatever and
the *From* Email address doesn't pass muster with that process, that would
cause the problem. The User referred to in the *From* Email address is
obviously NOT on the User Table AND the error message says your
configuration set up doesn't allow adding someone. So, I think that either
you get that email/user defined in whatever method you use for ExternalAuth
OR you change your setting to allow automatic adding of a user OR add them
manually. Unless, of course, you find some other reason for the error.
That's all I can think of.

Kenn
LBNL

On Fri, Sep 24, 2010 at 7:24 AM, Fabrice <fabrice82 at gmail.com> wrote:

> Hello Everybody,
>
> We have a strange problem on our RT, some of our user (on the same domain)
> can't create a ticket. Rt won't create the user on the DB and log an error
> message. Obviously everyone has the right for create and reply to ticket.
>
> I have seen a mail on the list from Anne in May 2004 for the same error who
> has fix in 3.0.1  (:o/)
>
> If someone has ever seen this error, i will be happy to have your point of
> view on this problem.
>
> *Error Log :*
> [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user, and
> RT's configuration does not allow for the creation of a new user for your
> email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
> [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user, and
> RT's configuration does not allow
> for the creation of a new user for this email (mkayne@***.fr). You might
> need to grant 'Everyone' the right 'CreateTicket' for the
> queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>
> *Operating System :* Linux rt1.universe.local 2.6.31-22-generic-pae
> #65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux
> *Apache :* Server version: Apache/2.2.12 (Ubuntu) - Server built:   Aug 16
> 2010 17:37:49
> *Perl :* This is perl, v5.10.0 built for i486-linux-gnu-thread-multi
> *Fetchmail :*  version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP with
> exchange
> *Plugins RT : * 'RT::Authen::ExternalAuth', 'RTx::EmailCompletion',
> 'RT::FM'
>
> Thanks in advance,
> Fabrice
>
>
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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