[rt-users] RT could not load a valid user

[Fabrice]

Hello Kenneth,

Thanks for your answer.
I have ever try to create manually user but i can't. I think i can
create it directly in the DB but i m afraid to change this brutaly.
For allow automatic adding of a user i have see this in KB :

Adding in my RT_SiteConfig :

Set($AutoCreate, {Privileged => 0});

But i m not sure with the Privileged => 0, because i want the
autocreate user in Unpriveleged group.

Thanks again :)

Fabrice



2010/9/24 Kenneth Crocker <kfcrocker at lbl.gov>
>
> Fabrice,
>
> Could be a couple of things. If you're using ExternalAuth/LDAP/Whatever and the From Email address doesn't pass muster with that process, that would cause the problem. The User referred to in the From Email address is obviously NOT on the User Table AND the error message says your configuration set up doesn't allow adding someone. So, I think that either you get that email/user defined in whatever method you use for ExternalAuth OR you change your setting to allow automatic adding of a user OR add them manually. Unless, of course, you find some other reason for the error. That's all I can think of.
>
> Kenn
> LBNL
>
> On Fri, Sep 24, 2010 at 7:24 AM, Fabrice <fabrice82 at gmail.com> wrote:
>>
>> Hello Everybody,
>>
>> We have a strange problem on our RT, some of our user (on the same domain) can't create a ticket. Rt won't create the user on the DB and log an error message. Obviously everyone has the right for create and reply to ticket.
>>
>> I have seen a mail on the list from Anne in May 2004 for the same error who has fix in 3.0.1  (:o/)
>>
>> If someone has ever seen this error, i will be happy to have your point of view on this problem.
>>
>> Error Log :
>> [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>> [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user, and RT's configuration does not allow
>> for the creation of a new user for this email (mkayne@***.fr). You might need to grant 'Everyone' the right 'CreateTicket' for the
>> queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>>
>> Operating System : Linux rt1.universe.local 2.6.31-22-generic-pae #65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux
>> Apache : Server version: Apache/2.2.12 (Ubuntu) - Server built:   Aug 16 2010 17:37:49
>> Perl : This is perl, v5.10.0 built for i486-linux-gnu-thread-multi
>> Fetchmail :  version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP with exchange
>> Plugins RT :  'RT::Authen::ExternalAuth', 'RTx::EmailCompletion', 'RT::FM'
>>
>> Thanks in advance,
>> Fabrice
>>
>>
>>
>>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!