[rt-users] RT could not load a valid user

[Kenneth Crocker]

Fabrice,

Try this and bounce it and let's see what happens:

Set($AutoCreate, {UnPrivileged => 1});

fingers crossed.

Kenn
LBNL

On Fri, Sep 24, 2010 at 9:47 AM, Fabrice <fabrice82 at gmail.com> wrote:

> Hello Kenneth,
>
> Thanks for your answer.
> I have ever try to create manually user but i can't. I think i can
> create it directly in the DB but i m afraid to change this brutaly.
> For allow automatic adding of a user i have see this in KB :
>
> Adding in my RT_SiteConfig :
>
> Set($AutoCreate, {Privileged => 0});
>
> But i m not sure with the Privileged => 0, because i want the
> autocreate user in Unpriveleged group.
>
> Thanks again :)
>
> Fabrice
>
>
>
> 2010/9/24 Kenneth Crocker <kfcrocker at lbl.gov>
> >
> > Fabrice,
> >
> > Could be a couple of things. If you're using ExternalAuth/LDAP/Whatever
> and the From Email address doesn't pass muster with that process, that would
> cause the problem. The User referred to in the From Email address is
> obviously NOT on the User Table AND the error message says your
> configuration set up doesn't allow adding someone. So, I think that either
> you get that email/user defined in whatever method you use for ExternalAuth
> OR you change your setting to allow automatic adding of a user OR add them
> manually. Unless, of course, you find some other reason for the error.
> That's all I can think of.
> >
> > Kenn
> > LBNL
> >
> > On Fri, Sep 24, 2010 at 7:24 AM, Fabrice <fabrice82 at gmail.com> wrote:
> >>
> >> Hello Everybody,
> >>
> >> We have a strange problem on our RT, some of our user (on the same
> domain) can't create a ticket. Rt won't create the user on the DB and log an
> error message. Obviously everyone has the right for create and reply to
> ticket.
> >>
> >> I have seen a mail on the list from Anne in May 2004 for the same error
> who has fix in 3.0.1  (:o/)
> >>
> >> If someone has ever seen this error, i will be happy to have your point
> of view on this problem.
> >>
> >> Error Log :
> >> [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user, and
> RT's configuration does not allow for the creation of a new user for your
> email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
> >> [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user, and
> RT's configuration does not allow
> >> for the creation of a new user for this email (mkayne@***.fr). You
> might need to grant 'Everyone' the right 'CreateTicket' for the
> >> queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
> >>
> >> Operating System : Linux rt1.universe.local 2.6.31-22-generic-pae
> #65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux
> >> Apache : Server version: Apache/2.2.12 (Ubuntu) - Server built:   Aug 16
> 2010 17:37:49
> >> Perl : This is perl, v5.10.0 built for i486-linux-gnu-thread-multi
> >> Fetchmail :  version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP with
> exchange
> >> Plugins RT :  'RT::Authen::ExternalAuth', 'RTx::EmailCompletion',
> 'RT::FM'
> >>
> >> Thanks in advance,
> >> Fabrice
> >>
> >>
> >>
> >>
> >>
> >> RT Training in Washington DC, USA on Oct 25 & 26 2010
> >> Last one this year -- Learn how to get the most out of RT!
> >
> >
> >
> > RT Training in Washington DC, USA on Oct 25 & 26 2010
> > Last one this year -- Learn how to get the most out of RT!
>
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