[rt-users] RT could not load a valid user

[Kenneth Crocker]

Fabrice,

Or maybe this instead:

Set($AutoCreate, 'UnPrivileged');

Kenn
LBNL

On Fri, Sep 24, 2010 at 10:16 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Fabrice,
>
> Try this and bounce it and let's see what happens:
>
> Set($AutoCreate, {UnPrivileged => 1});
>
> fingers crossed.
>
> Kenn
> LBNL
>
>
> On Fri, Sep 24, 2010 at 9:47 AM, Fabrice <fabrice82 at gmail.com> wrote:
>
>> Hello Kenneth,
>>
>> Thanks for your answer.
>> I have ever try to create manually user but i can't. I think i can
>> create it directly in the DB but i m afraid to change this brutaly.
>> For allow automatic adding of a user i have see this in KB :
>>
>> Adding in my RT_SiteConfig :
>>
>> Set($AutoCreate, {Privileged => 0});
>>
>> But i m not sure with the Privileged => 0, because i want the
>> autocreate user in Unpriveleged group.
>>
>> Thanks again :)
>>
>> Fabrice
>>
>>
>>
>> 2010/9/24 Kenneth Crocker <kfcrocker at lbl.gov>
>> >
>> > Fabrice,
>> >
>> > Could be a couple of things. If you're using ExternalAuth/LDAP/Whatever
>> and the From Email address doesn't pass muster with that process, that would
>> cause the problem. The User referred to in the From Email address is
>> obviously NOT on the User Table AND the error message says your
>> configuration set up doesn't allow adding someone. So, I think that either
>> you get that email/user defined in whatever method you use for ExternalAuth
>> OR you change your setting to allow automatic adding of a user OR add them
>> manually. Unless, of course, you find some other reason for the error.
>> That's all I can think of.
>> >
>> > Kenn
>> > LBNL
>> >
>> > On Fri, Sep 24, 2010 at 7:24 AM, Fabrice <fabrice82 at gmail.com> wrote:
>> >>
>> >> Hello Everybody,
>> >>
>> >> We have a strange problem on our RT, some of our user (on the same
>> domain) can't create a ticket. Rt won't create the user on the DB and log an
>> error message. Obviously everyone has the right for create and reply to
>> ticket.
>> >>
>> >> I have seen a mail on the list from Anne in May 2004 for the same error
>> who has fix in 3.0.1  (:o/)
>> >>
>> >> If someone has ever seen this error, i will be happy to have your point
>> of view on this problem.
>> >>
>> >> Error Log :
>> >> [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user, and
>> RT's configuration does not allow for the creation of a new user for your
>> email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>> >> [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user, and
>> RT's configuration does not allow
>> >> for the creation of a new user for this email (mkayne@***.fr). You
>> might need to grant 'Everyone' the right 'CreateTicket' for the
>> >> queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>> >>
>> >> Operating System : Linux rt1.universe.local 2.6.31-22-generic-pae
>> #65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux
>> >> Apache : Server version: Apache/2.2.12 (Ubuntu) - Server built:   Aug
>> 16 2010 17:37:49
>> >> Perl : This is perl, v5.10.0 built for i486-linux-gnu-thread-multi
>> >> Fetchmail :  version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP with
>> exchange
>> >> Plugins RT :  'RT::Authen::ExternalAuth', 'RTx::EmailCompletion',
>> 'RT::FM'
>> >>
>> >> Thanks in advance,
>> >> Fabrice
>> >>
>> >>
>> >>
>> >>
>> >>
>> >> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> >> Last one this year -- Learn how to get the most out of RT!
>> >
>> >
>> >
>> > RT Training in Washington DC, USA on Oct 25 & 26 2010
>> > Last one this year -- Learn how to get the most out of RT!
>>
>
>
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