[rt-users] RT could not load a valid user

[Kenneth Crocker]

Fabrice,

Maybe I should read the RT_Config file first before I send out crap. You
were right with the first config setting:

Set($AutoCreate, {Privileged => 0});

This will turn on AutoCreate and set them to Unprivileged (Privileged = 0
which is OFF).

Kenn
LBNL

On Fri, Sep 24, 2010 at 10:24 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Fabrice,
>
> Or maybe this instead:
>
> Set($AutoCreate, 'UnPrivileged');
>
> Kenn
> LBNL
>
>
> On Fri, Sep 24, 2010 at 10:16 AM, Kenneth Crocker <kfcrocker at lbl.gov>wrote:
>
>> Fabrice,
>>
>> Try this and bounce it and let's see what happens:
>>
>> Set($AutoCreate, {UnPrivileged => 1});
>>
>> fingers crossed.
>>
>> Kenn
>> LBNL
>>
>>
>> On Fri, Sep 24, 2010 at 9:47 AM, Fabrice <fabrice82 at gmail.com> wrote:
>>
>>> Hello Kenneth,
>>>
>>> Thanks for your answer.
>>> I have ever try to create manually user but i can't. I think i can
>>> create it directly in the DB but i m afraid to change this brutaly.
>>> For allow automatic adding of a user i have see this in KB :
>>>
>>> Adding in my RT_SiteConfig :
>>>
>>> Set($AutoCreate, {Privileged => 0});
>>>
>>> But i m not sure with the Privileged => 0, because i want the
>>> autocreate user in Unpriveleged group.
>>>
>>> Thanks again :)
>>>
>>> Fabrice
>>>
>>>
>>>
>>> 2010/9/24 Kenneth Crocker <kfcrocker at lbl.gov>
>>> >
>>> > Fabrice,
>>> >
>>> > Could be a couple of things. If you're using ExternalAuth/LDAP/Whatever
>>> and the From Email address doesn't pass muster with that process, that would
>>> cause the problem. The User referred to in the From Email address is
>>> obviously NOT on the User Table AND the error message says your
>>> configuration set up doesn't allow adding someone. So, I think that either
>>> you get that email/user defined in whatever method you use for ExternalAuth
>>> OR you change your setting to allow automatic adding of a user OR add them
>>> manually. Unless, of course, you find some other reason for the error.
>>> That's all I can think of.
>>> >
>>> > Kenn
>>> > LBNL
>>> >
>>> > On Fri, Sep 24, 2010 at 7:24 AM, Fabrice <fabrice82 at gmail.com> wrote:
>>> >>
>>> >> Hello Everybody,
>>> >>
>>> >> We have a strange problem on our RT, some of our user (on the same
>>> domain) can't create a ticket. Rt won't create the user on the DB and log an
>>> error message. Obviously everyone has the right for create and reply to
>>> ticket.
>>> >>
>>> >> I have seen a mail on the list from Anne in May 2004 for the same
>>> error who has fix in 3.0.1  (:o/)
>>> >>
>>> >> If someone has ever seen this error, i will be happy to have your
>>> point of view on this problem.
>>> >>
>>> >> Error Log :
>>> >> [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user,
>>> and RT's configuration does not allow for the creation of a new user for
>>> your email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>>> >> [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user,
>>> and RT's configuration does not allow
>>> >> for the creation of a new user for this email (mkayne@***.fr). You
>>> might need to grant 'Everyone' the right 'CreateTicket' for the
>>> >> queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>>> >>
>>> >> Operating System : Linux rt1.universe.local 2.6.31-22-generic-pae
>>> #65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux
>>> >> Apache : Server version: Apache/2.2.12 (Ubuntu) - Server built:   Aug
>>> 16 2010 17:37:49
>>> >> Perl : This is perl, v5.10.0 built for i486-linux-gnu-thread-multi
>>> >> Fetchmail :  version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP with
>>> exchange
>>> >> Plugins RT :  'RT::Authen::ExternalAuth', 'RTx::EmailCompletion',
>>> 'RT::FM'
>>> >>
>>> >> Thanks in advance,
>>> >> Fabrice
>>> >>
>>> >>
>>> >>
>>> >>
>>> >>
>>> >> RT Training in Washington DC, USA on Oct 25 & 26 2010
>>> >> Last one this year -- Learn how to get the most out of RT!
>>> >
>>> >
>>> >
>>> > RT Training in Washington DC, USA on Oct 25 & 26 2010
>>> > Last one this year -- Learn how to get the most out of RT!
>>>
>>
>>
>
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