[rt-users] Send user an email once ticket has been assigned to an owner

[Pinder, Demetrius]

Hi,

I'm new to RT and I'm hoping someone can help me or point me in the right direction.

Currently, we have our users request a ticket by logging in and filling out a web form. Upon submission of their request, the user receives an HTML email confirmation. Then we go into RT and set the queue and assign the owner (by default, the owner is set to "nobody").

I would like to send another HTML email to the user once their ticket has been assigned an owner.

This is what I have so far:

Scrip:
Description: OwnerSet
Condition: On Owner Change
Action: Send Email
Template: Global template: Notify User of Owner Set
Stage: TransactionCreate

Template:
To: email address
Subject: {$Ticket->Subject} changed to Owners

Ticket {$Ticket->id} has been assigned

{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

-------------

The owner of your ticket is: {$Ticket->OwnerObj->Name}

Any help is greatly appreciated!!!

Thanks!



Demetrius Pinder
CITA II
Development Office, University of Delaware
Office: (302) 831-6800
dpinder at udel.edu<mailto:dpinder at udel.edu>

CONFIDENTIALITY NOTICE: This email, including any attachments, contains information from The University of Delaware, which may be confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this email in error, please notify the sender immediately by "reply to sender only" message and destroy all electronic and hard copies of the communication, including attachments.

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