[rt-users] Queue specific templates

[Dustin Berube]

> Dustin,
>
> Just name the template the same name as the Global template and RT will use
> the Queue-specified version of the same named template. For Queue-level
> scrips, you can select either the Global template or the ones you have for
> just the Queue.
>
>
Thanks for the info Kenn. I will give this a try tomorrow morning.
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