[rt-users] Queue specific templates

[Kenneth Crocker]

Dustin,

Just name the template the same name as the Global template and RT will use
the Queue-specified version of the same named template. For Queue-level
scrips, you can select either the Global template or the ones you have for
just the Queue.

Kenn
LBNL

On Wed, Sep 29, 2010 at 12:05 PM, Dustin Berube <dustin.berube at gmail.com>wrote:

> I am looking for some suggestions on the best way to have queue specific
> templates. I certain departments that have a queue setup with different
> needs for auto-responses and ticket resolutions. Is there is a way to over
> ride the global templates on a per queue basis? IT is the primary users of
> RT and we have a few departments that want to have a queue to handle their
> customer service needs.
>
> How are you handling the differences between each queue as far as scrips
> and templates are concerned? Did you delete the global scrips and templates
> and create them on a per queue basis?
>
> Thanks,
> Dustin
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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