[rt-users] Variable 'MyOrg' in email subject

[Mark Goodge]

By default, RT generates a subject line for outgoing emails in the form of

[MyOrg #ID] user-subject

How can I configure RT so that the value for 'MyOrg' is different for 
different queues?

The reason for doing this is that we have one installation of RT for an 
umbrella organisation which handles customer support for a number of 
subsidiaries. Each subsidiary has a customer service address in the form 
of 'support at thissubsidiary.tld', and inbound email for these is directed 
to the relevant RT queue. What we need, therefore, is for the 
auto-responses that RT generates to use the appropriate subsidiary name 
in the ticket subject, not the name of the umbrella company.

What's the best way to achieve that?

Thanks

Mark
-- 
http://mark.goodge.co.uk