[rt-users] changing priorities "on the fly"

[Raphaël MOUNEYRES]

Hello,
on a RT3.8.8

We're using Dashboards with tickets order by priorities to see current 
actions.
During meetings we want to change priorities of displayed tickets.
to achieve this we need to : click on the ticket name, go to essential 
view, change priority, validate, and finally clisk a shortcut to the 
dashboard.
this is not very user friendly

What we would like is to be able to change priorities while in the 
dashboard view.
  Either by drag'n'drop (ideal but many UI coding seems necessary)
  or having the priorities being combobxes (drop down list)
  or having +/- buttons next to the priority number
  or having http links in custom fields launching a scrip to update the 
priority (like an Up arrow, and a Down arrow)

the only solution i found is to have the priority number clickable to the 
modify.html page, wich save a few clicks

i tried adding a custom field style combobox to the tickets but the 
dashboard still display the actual value not the combobox.
>> maybe it is possible to modify the ColumnMap to show the combobox 
instead of the value ?

The other solution i'm considering is in the "ticket search" engine
when adding a column to display we can choose a Format:Relation with 
standard transactions actions, and resulting in something like :
'<a 
href="__WebPath__/Ticket/Update.html?Action=Respond&id=__id__">__QueueName__</a>'
>> Would it be possible to start a custom Scrip action when clicking the 
link instead of a web page ?
>> or maybe a custom html page ?

Does anyone has made something similar working, with any of these or 
another solution ?

dependeing on your answer, i may add this to the wishlist.

thank you,

Raphaël

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