[rt-users] changing priorities "on the fly"

[Gerard FENELON]

In your place, I would look at how Bookmarks work.
Gerard

On 2011-04-01 11:02, Raphaël MOUNEYRES wrote:
>
> Hello,
> on a RT3.8.8
>
> We're using Dashboards with tickets order by priorities to see current 
> actions.
> During meetings we want to change priorities of displayed tickets.
> to achieve this we need to : click on the ticket name, go to essential 
> view, change priority, validate, and finally clisk a shortcut to the 
> dashboard.
> this is not very user friendly
>
> What we would like is to be able to change priorities while in the 
> dashboard view.
>   Either by drag'n'drop (ideal but many UI coding seems necessary)
>   or having the priorities being combobxes (drop down list)
>   or having +/- buttons next to the priority number
>   or having http links in custom fields launching a scrip to update 
> the priority (like an Up arrow, and a Down arrow)
>
> the only solution i found is to have the priority number clickable to 
> the modify.html page, wich save a few clicks
>
> i tried adding a custom field style combobox to the tickets but the 
> dashboard still display the actual value not the combobox.
> >> maybe it is possible to modify the ColumnMap to show the combobox 
> instead of the value ?
>
> The other solution i'm considering is in the "ticket search" engine
> when adding a column to display we can choose a Format:Relation with 
> standard transactions actions, and resulting in something like :
> '<a 
> href="__WebPath__/Ticket/Update.html?Action=Respond&id=__id__">__QueueName__</a>'
> >> Would it be possible to start a custom Scrip action when clicking 
> the link instead of a web page ?
> >> or maybe a custom html page ?
>
> Does anyone has made something similar working, with any of these or 
> another solution ?
>
> dependeing on your answer, i may add this to the wishlist.
>
> thank you,
>
> Raphaël 
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