[rt-users] How do I submit a ticket in behalf of a user?

[Kevin Falcone]

On Fri, Apr 01, 2011 at 06:35:53PM -0400, Don Gourley wrote:
> If the user's email isn't found, a user is created.  I have a custom
> template used for the OnCreate AutoReply to Requestors scrip which
> sets the username and real name based on the format that I know our
> users' emails has. This works when a user first submits a ticket via
> email, but doesn't work if I submit a ticket on behalf of the user. It
> appears that the condition for no password and not priviliged is not
> true.

It's really hard to comment without seeing the code
You can also use $RT::Logger->error() to tell what part is failing

-kevin

> Is there a way for me to identify when a new user is created when a
> ticket is submitted on a user's behalf by putting their email in the
> requestor field?
> 
> thanks, Don
> 
> > Message: 1
> > Date: Thu, 31 Mar 2011 22:25:08 -0400
> > From: Thomas Sibley <trs at bestpractical.com>
> > To: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] How do I submit a ticket in behalf of a user?
> > Message-ID: <4D953784.5010406 at bestpractical.com>
> > Content-Type: text/plain; charset=UTF-8
> >
> > On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
> >> Hello All,
> >> Good Day!
> >>
> >> It's my first to post a mail to the mailing list so  bear with me. First
> >> I am previous user of other ticketing system (Accord Trellis) and I have
> >> many problems about it and upon searching on the net about  what is best
> >> ticketing system out there I found RT and it really meet my
> >> requirements. Been using RT for only a couple of weeks and honestly it
> >> was awesome. Though I stumble some difficulties at first it was solve
> >> upon searching on the web where lots of solutions are provided. Now the
> >> only hindrance right now is this,Sorry  to ask this question though I
> >> think there is an easy to answer for this I just don't know where to
> >> find it. In my prevoius ticketing system there is a functionality that
> >> someone can post a ticket in behalf of that user.Where I can find it on
> >> RT? Is there any equivalent functionality that I could duplicate? Hope
> >> you could help me about this. Sorry for the long introduction.
> >
> > Glad to hear you're enjoying RT.  To create a ticket on behalf of a
> > user, just put their email address in the Requestor field when creating
> > a ticket via the web.
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