[rt-users] Modifying the text in a ticket?

[Kenneth Marshall]

On Wed, Apr 13, 2011 at 10:07:51AM -0500, Chris Barnes wrote:
> Ok, this might be a stooooopid question.  But I'm going to ask anyway.
>
> Is there an easy way for me to edit the text of things already in a ticket?
>
> For example, say I have a ticket and I add some comments (not sent to the 
> requestor) and I have a typo.  Is there a way I can go in and correct the 
> typo *of the original comment*?
>
>
> For us at least, RT is not a "legal document flow" where we need to 
> preserve every exact historical flow.  There are times I would like to 
> change things that DON'T show up in the History of the ticket....
>
> -- 
> Chris Barnes                           AOL IM: CNBarnes
> chris-barnes at tamu.edu                Yahoo IM: chrisnbarnes
> Computer Systems Manager               MSN IM: chris at txbarnes.com
> Department of Physics                      ph: 979-845-1379
> Texas A&M University                      fax: 979-845-2590
>

You will need to use SQL on the backend.

Cheers,
Ken