[rt-users] Separating Custom Fields

[Max McGrath]

Hi All -

Not sure if the subject really explains what I am looking to do.

We want to be able to have custom fields that a user would fill out when
submitting a ticket, but then have a separate section of other custom fields
reserved as "For Office Use Only".

I was thinking of trying to customize the Create.html page to incorporate a
line with "For Office Use Only" printed above it, then having the other
custom fields.

I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and
EditTransactionCustomFields but not sure how I would logically separate the
CFs we want above the line and below the line.

Does this make sense?

Is there a better way to do this or any recommendations anyone can suggest
to me?

Thanks!

--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu
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