[rt-users] Separating Custom Fields

[Kevin Falcone]

On Wed, Apr 13, 2011 at 01:43:01PM -0500, Max McGrath wrote:
>    Hi All -
>    Not sure if the subject really explains what I am looking to do.
>    We want to be able to have custom fields that a user would fill out when submitting a ticket,
>    but then have a separate section of other custom fields reserved as "For Office Use Only".
>    I was thinking of trying to customize the Create.html page to incorporate a line with "For
>    Office Use Only" printed above it, then having the other custom fields.
>    I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and EditTransactionCustomFields
>    but not sure how I would logically separate the CFs we want above the line and below the line.
>    Does this make sense?

Only grant ModifyCustomField on the For Office Use fields to your staff

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110413/4abe66f1/attachment.sig>