[rt-users] Separating Custom Fields

[Max McGrath]

Kevin -

Thank God for mailing lists!  This is a much simpler solution than what I
was thinking of...

However, I've gone to Configuration --> Custom Fields --> MyCF --> Group
Rights and have given ModifyCustomField and SeeCustomField only to the group
that our staff are members of.

I login to RT as a different user (who is not part our staff group) and am
able to choose a value for my CF and submit the ticket.

Am I setting permissions in the wrong area?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Wed, Apr 13, 2011 at 1:43 PM, Max McGrath <mmcgrath at carthage.edu> wrote:

> Hi All -
>
> Not sure if the subject really explains what I am looking to do.
>
> We want to be able to have custom fields that a user would fill out when
> submitting a ticket, but then have a separate section of other custom fields
> reserved as "For Office Use Only".
>
> I was thinking of trying to customize the Create.html page to incorporate a
> line with "For Office Use Only" printed above it, then having the other
> custom fields.
>
> I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and
> EditTransactionCustomFields but not sure how I would logically separate the
> CFs we want above the line and below the line.
>
> Does this make sense?
>
> Is there a better way to do this or any recommendations anyone can suggest
> to me?
>
> Thanks!
>
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110413/407c8e0e/attachment.htm>