[rt-users] Separating Custom Fields

[Kenneth Crocker]

Max,

You can set rights for Custom Fields either by group/*regardless of
Queue*OR by group
*within a specific Queue*. We have some CF's that I update within scrips and
I don't let ANYONE SEE or Modify them (except me as the superuser). I have
some CF's that are only seen/modified by user-defined groups that are
allowed to own tickets, etc. You have to do what works best for you.

Kenn
LBNL

On Wed, Apr 13, 2011 at 12:09 PM, Max McGrath <mmcgrath at carthage.edu> wrote:

> Kevin -
>
> Thank God for mailing lists!  This is a much simpler solution than what I
> was thinking of...
>
> However, I've gone to Configuration --> Custom Fields --> MyCF --> Group
> Rights and have given ModifyCustomField and SeeCustomField only to the group
> that our staff are members of.
>
> I login to RT as a different user (who is not part our staff group) and am
> able to choose a value for my CF and submit the ticket.
>
> Am I setting permissions in the wrong area?
>
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
>
> On Wed, Apr 13, 2011 at 1:43 PM, Max McGrath <mmcgrath at carthage.edu>wrote:
>
>> Hi All -
>>
>> Not sure if the subject really explains what I am looking to do.
>>
>> We want to be able to have custom fields that a user would fill out when
>> submitting a ticket, but then have a separate section of other custom fields
>> reserved as "For Office Use Only".
>>
>> I was thinking of trying to customize the Create.html page to incorporate
>> a line with "For Office Use Only" printed above it, then having the other
>> custom fields.
>>
>> I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and
>> EditTransactionCustomFields but not sure how I would logically separate the
>> CFs we want above the line and below the line.
>>
>> Does this make sense?
>>
>> Is there a better way to do this or any recommendations anyone can suggest
>> to me?
>>
>> Thanks!
>>
>> --
>> Max McGrath
>> Asst. Network Admin/Systems Specialist
>> Carthage College
>> 262-552-5512
>> mmcgrath at carthage.edu
>>
>
>
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