[rt-users] Separating Custom Fields

[Max McGrath]

Thanks Kenn -

I actually just figured this out 2 minutes before you sent this.

I had given groups ModifyCustomField and SeeCustomField at the Queue level.
 I had to revoke it there and manage them at the CF level.

Thanks guys!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Wed, Apr 13, 2011 at 3:40 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Max,
>
> You can set rights for Custom Fields either by group/*regardless of Queue*OR by group
> *within a specific Queue*. We have some CF's that I update within scrips
> and I don't let ANYONE SEE or Modify them (except me as the superuser). I
> have some CF's that are only seen/modified by user-defined groups that are
> allowed to own tickets, etc. You have to do what works best for you.
>
> Kenn
> LBNL
>
>
> On Wed, Apr 13, 2011 at 12:09 PM, Max McGrath <mmcgrath at carthage.edu>wrote:
>
>> Kevin -
>>
>> Thank God for mailing lists!  This is a much simpler solution than what I
>> was thinking of...
>>
>> However, I've gone to Configuration --> Custom Fields --> MyCF --> Group
>> Rights and have given ModifyCustomField and SeeCustomField only to the group
>> that our staff are members of.
>>
>> I login to RT as a different user (who is not part our staff group) and am
>> able to choose a value for my CF and submit the ticket.
>>
>> Am I setting permissions in the wrong area?
>>
>> --
>> Max McGrath
>> Asst. Network Admin/Systems Specialist
>> Carthage College
>> 262-552-5512
>> mmcgrath at carthage.edu
>>
>>
>> On Wed, Apr 13, 2011 at 1:43 PM, Max McGrath <mmcgrath at carthage.edu>wrote:
>>
>>> Hi All -
>>>
>>> Not sure if the subject really explains what I am looking to do.
>>>
>>> We want to be able to have custom fields that a user would fill out when
>>> submitting a ticket, but then have a separate section of other custom fields
>>> reserved as "For Office Use Only".
>>>
>>> I was thinking of trying to customize the Create.html page to incorporate
>>> a line with "For Office Use Only" printed above it, then having the other
>>> custom fields.
>>>
>>> I found /opt/rt3/share/html/Ticket/Elements/EditCustomFields and
>>> EditTransactionCustomFields but not sure how I would logically separate the
>>> CFs we want above the line and below the line.
>>>
>>> Does this make sense?
>>>
>>> Is there a better way to do this or any recommendations anyone can
>>> suggest to me?
>>>
>>> Thanks!
>>>
>>> --
>>> Max McGrath
>>> Asst. Network Admin/Systems Specialist
>>> Carthage College
>>> 262-552-5512
>>> mmcgrath at carthage.edu
>>>
>>
>>
>
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